Pearle Leuven in Leuven

🕗 opening times

comments 3

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  Chad B

  :: 28 October 2017 14:51:09

  Terrible customer service by the young lady with short blonde hair while trying to buy a pair of lenses. If you can't stay calm and polite to explain to a clueless customer why you initially charged him 197€ when you told him it was 29€ then end up charging him 37€ even though he paid 25€ the first time, we can conclude 2 things: 1- You are not fit for a job that requires customer contact. 2- Your system for buying lenses is idiotic. FYI 197÷6 months is 33 not 29. And if I tell you "thank you" and "have a good day", i expect you to AT LEAST reply with a thank you. The icing on this lousy cake? Microbiological growth on a monthly set of lenses after only 24 days. Even the cheap drugstore brands don't do that! Save your dignity and money. Buy elsewhere.

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  Jaan Harnisfeger

  :: 07 July 2017 10:33:52

  Vriendelijk en snel geholpen door een van de medewerkers. Mijn afzakkende zonnebril die ik een week eerder kocht werd direct gecorrigeerd. Ik ging tevreden weer buiten!

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  Frederik De Breuck

  :: 25 June 2016 11:18:39

  Positive experience and very friendly staff throughout the process. Waiting times can sometimes be a bit high.